Frequently Asked Questions
Everything you need to know about our independent tax refund assistance service.
How our service works: We assist with preparation and guidance for SARS tax refund matters.
Important: Refund timelines and outcomes depend on SARS verification and assessment processes.
Fees: Our service fees are pre-agreed and explained clearly before any work begins and invoiced when a refund has successfully been paid into your bank account.
Common Questions
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How quickly can my SARS refund be processed?
SARS refund timelines vary depending on verification, supporting documents, and other assessment steps. Some cases may be processed within a few days, but timing is not guaranteed. -
Who receives my refund?
Approved refunds are paid by SARS directly into your own bank account. We do not receive your SARS refund on your behalf. -
Do I need to pay upfront?
No, payment arrangements may be discussed and agreed in advance depending on the nature of the case. -
What documents do I need?
We guide you on the documents and information that may be required for your case. You remain responsible for providing accurate and complete information. -
How are your fees structured?
We charge a fixed service fee or agreed service fee for assisting with your tax matter. The fee depends on the complexity of your case and will be communicated clearly before any work begins. -
Do you guarantee a refund?
No. We assist with preparation and guidance, but refund approval and amount depend entirely on your tax position and SARS assessment.
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