Refund Policy
Effective date: 03 March 2026
This Refund Policy explains how refunds are handled for document preparation services provided by Fixonate Trading Enterprise CC.
1) Nature of Service
Our services involve custom preparation of digital payslip documents based on information supplied by the customer.
Because each document is prepared individually, refunds are handled according to the conditions below.
2) Before Work Has Started
If you request cancellation before preparation work has begun, you may qualify for a full or partial refund, depending on the stage of processing.
3) After Work Has Started
Once document preparation has commenced, refunds may be limited because the service involves time and effort already invested.
If the payslip has already been prepared and delivered, refunds are generally not available unless an error occurred on our side.
4) Errors and Corrections
If a formatting or preparation error occurs due to our mistake (based on the information you submitted), we will correct the document at no additional charge.
If incorrect information was submitted by the customer and requires changes, this may be treated as a new request and may incur additional fees.
5) Non-Acceptance by Third Parties
We do not guarantee acceptance of documents by landlords, banks, financial institutions, employers, or any third party.
Non-acceptance by a third party does not automatically qualify for a refund.
6) Processing of Approved Refunds
If a refund is approved, it will be processed using the original payment method where possible.
Processing times may vary depending on the payment provider.
7) Contact for Refund Requests
Fixonate Trading Enterprise CC
205 Rivonia Road, Sandton, South Africa
Email: Director@fixonet.co.za
Phone: 0721524361
By purchasing or requesting our services, you acknowledge that you have read and understood this Refund Policy.
